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• 1 Welcome offers
• 5 Slots
• 13 Transactions
• 14 Support
• 18 Company

This is one of the veterans in the online casino business, with a history stretching back to 1999. Since then, the casino has been updated continously to stay current. It was for instance one of the early casinos to accept deposits and wagers in the cryptocurrency Bitcoin.

For a long time, the casino was only available as a download that you had to install on your computer, which in turn could cause issues if you weren’t running Windows as your operative system. Fortunatelly, iNetBet casino is today also available in a browser version. In 2018, iNetBet launched a new version of their browser casino without cancelling the old one, which means that there are now two versions available: the classic version and the new version. The new version of the browser casino contains a lot of HTML5 games that can’t be found in the classic version. HTML5 games work great both on desktop computers and touchscreen devices (such as smarthphones and tablets).

The casino iNetBet stands out from the crowd by letting us make our wagers in Bitcoin, Euro and USD. They accept deposits in an even wider range of currencies, but will convert such deposits to USD before you start playing.

The iNetBet casino is licensed by the Government of Curacao in the Caribbean. While Curacao is a part of the Kingdom of the Netherlands, it is not a part of the European Union.

Welcome offers

To cater to the needs of various gamblers, iNetBet offers several different welcome offers, and you can select the one that fits you best.

Standard Bonus

Standard welcome bonus is 100% bonus on your first deposit, up to $100. This require a first deposit of at least $50.

Enhanced Bonus

For some countries and departments, an enhanced welcome bonus is available, that will give you 100% bonus on your first deposit up to €250 instead of $100. Examples of such places: Andorra, Austria, Belgium, Cyprus, Finland (including Åland), French Guiana, Germany, Greece, Guadeloupe, Vatican State, Ireland, Italy, Luxembourg, Malta, Martinique, Mayotte, Monaco, Netherlands, Netherlands Antilles, Poland, Portugal, Reunion, Saint Barthelemy, Saint Martin, Saint Pierre And Miquelon, San Marino, and Spain.

Slot Bonus

For the slot lover, there is a 200% bonus on the first deposit, up to $250. Bonus money can only be wagered on slots.
CLAIM BONUS

Free Spin Bonus

Another option for the slot lover is the Free Spins bonus, where you get 10 Free Spins per $10 on your first deposit, up to 100 Free Spins. Deposit $100 and enjoy 100 Free Spins!

Enhanced Slot Bonus

If you live in certain counries (see examples above), you can get a 200% SLOT BONUS on your first deposit, up to €1,000. The bonus money can only be used on Real Series Video Slots, Scratchcards and Keno.

Recruitment bonus

You get a $10 award for each friend you refer, provided that the friend deposits at least $50.

For each 5th friend you refer, you’ll get $25.

You must use the Refer-a-Friend page at iNetBet to do the recruiting.

Games

Examples of game types available in iNetBet Casino:

• Slots
• Table games, including roulette, card games and dice games
• Video poker
• Keno games
• Bingo games
• Scratchcards

Game provider

The games come from Real Time Gaming (RTG).

Slots

At the time of writing, there are just a few dozen slots in this casino, which isn’t much when you consider that there are plenty of casinos online that feature 700+ slots.

The slots are divided into four categories:

• Classic Slots
• The extra high-quality Real Series Slots
• Slots with 6 reels
• Slots with Bonus Round

Examples of popular slots in the iNetBet Casino

• Lucha LibreThe theme for this fast-paced and colorful slot is Mexican wrestling.
• Ritchie Valens La BambaLa Bamba was the greatest hit song by Mexican-American singer and guitarist Ritchie Valens (1941-1959). Valens, who was a rock and roll pioneer as well as a trailblazer for the Chicano rock movement, adapted La Bamba from a Mexican folk song. Now, La Bamba has been adapted into a slot machine that you can play in iNetBet Casino.
• Nova 7sA space-themed mobile-friendly slot with bonus rounds.
• Secret JungleWilderness-themed slot where the sparkling Wild Idol acts as a multiplier and the Pyramids can give you up to 88 Free Spins.

Table games

This casino doesn’t have a huge selection of table games, but it’s not tiny either. You do find the essentially games roulette, blackjack, and baccarat here – but not in many variations – plus a few other games, including casino poker games. The casino also has Vegas Three Card Rummy which is quite unusual – a nice little gem for anyone looking for something out of the ordinary.

If you are looking for basics such as European Blackjack, European Roulette, and classic Baccarat, iNetBet absolutely has you covered. If you want a big selection of novelty versions of these games, there are other casinos that are better.

When it comes to poker, the selection is quite nice and includes games such as Caribbean Stud casino poker, Caribbean Hold’em, Tri Card Poker, Pai Gow Poker, and Texas Hold’em Bonus Poker.

The iNetBet casino does not have a live casino, so live table games are not available here.

Video poker

The video poker assortment contains both classics like Jacks or Better and novelties such as Mystery Bonus Poker.

• Jacks or Better
• Deuces Wild
• Bonus Deuces Wild
• All American Poker
• Joker Poker
• Pick Em Poker
• Aces and Eights
• Loose Deuces
• Mystery Bonus Poker
• Sevens Wild
• 7 Stud Poker
• Bonus Poker
• Bonus Poker Deluxe
• Double Bonus Poker
• Double Double Bonus Poker
• Double Jackpot Poker
• Double Double Jackpot Poker

Live casino

iNetBet does not have any live casino games.

Bingo & Keno

There isn’t any multiplayer bingo or keno here, but two single-player bingo games from RTG are available, and one single-player keno game.

• Bonus Bingo
• Roaring Twenties Bingo
• Classic keno

Progressive jackpots

This casino has about 40 games with progressive jackpots, but they lack the really big and famous ones, e.g. Mega Fortune, Mega Moolah, Hall of Gods, and Arabian Nights.

Playing on mobile devices

You can access the casino through the internet browser on your mobile device.

There is no iOS app or Android app.

High stakes gambling

Name	Upp bet limit
Craps	$1,000
Roulette	$250
Blackjack	$100
Secret jungle	$50
Shanghai Lights	$50
Shark School	$50
Three kingdom Wars	$50

Transactions

Deposits

9 different methods are available for instant deposits without any deposit fee charged by iNetBet.

Unlike most online casinos, iNetBet accepts both traditional currency and cryptocurrency. So far, the only accepted cryptocurrency here is Bitcoin, the most well-known of the cryptocurrencies.

Method	Minimum	Maximum
Neteller	$10	$2,500
Skrill	$10	$1,000
Paysafecard	$10	$1,000
EcoPayz	$10	$1,000
UPayCard	$20	$250
SafetyPay	$20	$100
Visa	$21	$250
iDebit	$21	$250
Bitcoin	$25	$500

Withdrawals

The casino doesn’t charge any withdrawal fee on these withdrawal methods, except for bank transfers where only the first withdrawal is fee-free; subsequent withdrawals will incur a fee (5% or $50). Bank transfer is also a very slow way of getting your money, as you can expect it to take up to a week to process, and the minimum transfer is $200. Fortunatelly, there are many cheaper and faster methods available, where you can make much smaller withdrawals if you want to.

Method	Minimum	Maximum	Time
Paysafecard	$1	$1,000	2-5 days
EcoPayz	$5	$1,000	24-48 hours
Neteller	$10	$10,000	24-48 hours
Skrill	$10	$5,000	24-48 hours
Entropay	$25	$250	2-5 days
Ezi-Pay	$25	$1,000	N/A
UPayCard	$50	$500	24-48 hours
Bitcoin	$50	$2,500	24-48 hours
Pay My Card	$100	$500	2-5 days
Courier Check	$100	$10,000	7-14 days
Bank Transfer	$200	$15,000	3-7 days

Weekly withdrawal limits:

• Bank Transfer – $30,000
• Courier Check – $20,000
• Ezi-Pay – $5,000
• UPayCard – $2,500
• Entropay – $1,250
• OKPay – $1,250
• Pay My Card – $500

If the limits are a problem for you, contact the support team to ask for an individual increase.

Support

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iNetBet offer support around the clock, seven days a week, through email and live chat. There is no phone support.

Telephone support

None

E-mail support

Live chat support

The icon for live chat support is found in the bottom right-hand corner of the screen in the casino.

License

The iNetBet casino is licensed by the Government of Curacao in the Caribbean. While Curacao is a part of the Kingdom of the Netherlands, it is not a part of the European Union. The lack of a EU gambling license can have a legal impact for EU players, e.g. when it comes to taxation. Always check applicable law for your country to avoid the pitfalls.

Languages

• English
• French

Currencies

You can deposit and play in USD, EUR or Bitcoin here.

You can make deposits in other traditional currencies as well (e.g. CAD or SEK), but such deposits will be automatically converted into USD.

Company

Name	Internet Gaming Services Casinos
Established	1999

Head Office Address

Internet Gaming Services
Broomsleigh Farm Office
Sevenoaks
Kent
TN15 OES
United Kingdom

Ruling

Found for the Player - It is highly likely that this complaint and 2 others are associated in a manner that would breach casino terms and conditions. However iNetBet.eu - due to a lack of supporting evidence - appear to have forced a breach of terms to justify not paying the player which is highly unethical.

Read our iNetBet Casino Review.

Player's Complaint

Impossible to get even a reply from these guys.

I won there €5169 and since March I am not being able to be paid.

They requested documents which were sent right after the request.

I wagered the welcome bonus in Real Series Slots.

The deposit I made was of 200 and I think the bonus was 150% or 200% or in between

My user name [EDIT] and I used the email [EDIT]

Thank you for your support

8 Responses

Hi cluck90,

Before I contact iNetBet.eu could you forward on a screen shot of the sent email showing the documentation you sent to iNetBet.eu, the email address it was sent to and the date. If you send that screenshot to [email protected] I'll contact the casino.

Thanks,

ThePOGG

Hi cluck90,

To move this case forward I'm going to need you to produce a screen capture video showing me the email you submitted with your ID.

I also need you to resubmit your ID to iNetBet. Send your ID to support[@]inetbet.eu and CC my email address - [email protected] - so I can see the submitted email.

Below I've included a video tutorial firstly on how to get Camtasia, a free screen capture video software product and secondly on how to upload a private video to YouTube. You'll need to add my personal email address ([EDIT] as shown in the video to allow me to see your video.

Getting Camtasia and Producing a Video;

Uploading a Private Video to YouTube;

Thanks,

ThePOGG

Hi cluck90,

I'm unable to move this issue forward until such time as you provide me with the requested video. I understand that this requires a little work, but it would be appreciated if you could get this to me asap.

Thanks,

ThePOGG

Hi cluck90,

Firstly I've received the email with your ID. You still need to forward on proof of address (utility bill/bank statement) and the FaxBack form.

Secondly - the link to the video that you sent over does not work.It simply says 'The video you requested is not available'. I need you to have another look at this and see if you can fix it.

Thanks,

ThePOGG

Video was uploaded again and all documents were sent to Casino and cc

Regards

Hi cluck90,

Thank you for that video - that's what I needed.

I'll be in contact with iNetBet.eu over the next week or so regarding this issue. As there are a few industry conferences on this may be a slightly delayed process, but I will let you know as soon as I have any useful information.

Thanks,

ThePOGG

This case has gone on long enough and I've now decided to close the complaint.

The situation is as follows - 3 complaints of a highly similar nature were submitted to this site in short succession. While it's not usual for similar complaints to occur at the same time if there's a specific problem with a casino, when this happens it would be highly usual for this site to be the only one that complaining customers reach out to. Given that similar complaints have not turned up on the far higher profile CasinoMeister and AskGamblers sites this does look very odd.

On top of this, all 3 complaints involved the non-payment of substantial sums of money from March/April this year, yet all 3 complainants waited 5-6 months to issue a complaint. Most normal players won't wait that long - if the casino’s not offering any response within a few weeks it would be normal for a player to look for external help.

This leads me to conclude that these 3 complaints are not independent of each other, i.e. it's very likely that the complainants are either operating as a syndicate or all 3 accounts are being operated by a single individual.

There are however 2 other issues that are significant here;

Firstly, iNetBet.eu initially claimed that the payments were not made as the casino never received the requested ID from any of these 3 players. While screenshot evidence of the players' sent folders were inconclusive (i.e. I couldn't rule out the possibility that the images had been tampered with) each of the 3 players managed to submit video evidence demonstrating that the ID had indeed been submitted at the correct time. This leaves 2 possible conclusions;

1) That due to some technical issue at their end iNetBet.eu did not receive the player's ID

or

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2) iNetBet.eu, suspicious that these accounts were not genuine players, decided to pretend that they had not received the ID to justify not paying the players.

I've put both of these alternatives to iNetBet.eu management. The casino absolutely denies that they ever received any emails containing identification from the players in question. That being the case it then has to be assumed that there's been a technical issue that's prevented the casino from receiving ID. The problem with this explanation is that I've dealt with numerous casinos that have experienced technical issues with their email, specifically when a casino approaches me regarding a low score for Customer Service when we do not get a response to our biannual email test. In every case so far the casino has asked for details of the email address, time and date sent and content of the email. Each and every time upon receiving this information the casino has taken it back to their technical department, identified the reason (either a technical malfunction or a team member failure) and come back with the action taken to ensure this doesn't happen again. To date and despite raising this concern on several occasions iNetBet.eu have offered no explanation for why emails that were clearly submitted to the right email address at the right time have not been received by them.

Given iNetBet's aggressive ID submission policy (players only have 5 days to submit ID once iNetBet requested it) email failures have to be viewed as VERY serious.

So going back to our 2 options;

1) iNetBet.eu has a serious technical issue that potentially could cause players to be viewed as in breach of terms when they've complied fully

or

2) iNetBet.eu are lying about receiving the emails and did receive them. This would suggest that while they did not like the behaviours these players exhibited, they did not have sufficient evidence to justify seizure of funds due to fraud. In other words they pretended not to receive ID to justify non-payment.

If option 2 is true, in my opinion iNetBet.eu have very likely got it right in this instance. While the similarity of the complaints in itself would not be enough for me to conclude that these accounts were linked, it does make me very suspicious. Add to this the fact that iNetBet.eu have discussed various other factors that tie these account together and I feel there's a very strong justification for non-payment due to breach of terms. The problem here is again 2 fold;

1) Despite repeated requests to provide evidence to validate the discussed factors I've been met with weeks of dead air from the iNetBet.eu management. When looked at objectively, neither the similarity of the complaints nor the alluded to account similarities are enough in-of-themselves to justify non-payment. Considered together they would be, but without being able to verify what's being claimed I cannot take these claims into account.

2) While this approach has worked in this instance, claiming not to receive ID because you suspect but don't have enough evidence to prove breach of terms could very very easily backfire and end up with innocent players not receiving valid winnings. If you don't have enough evidence to prove misconduct, faking a breach of terms is absolutely unethical.

So the conclusion here is that either iNetBet.eu have a serious technical issue that they have failed to thoroughly investigate or they are being dishonest about receiving ID from certain players and enforcing a vastly over aggressive fund confiscation policy.

I've spent a long time considering what status to mark these complaints. On the one hand I do strongly suspect that iNetBet.eu is right and these players are associated in a way that validates non-payment of winnings. On the other hand I have a casino that appears to have taken a negligent approach to technological failure or have been disingenuous in their discussion of these complaints and are engaged in unethical behaviour to force breaches of terms based on their suspicions. Ideally I'd rule against BOTH parties. However, given that I can only verify that these complaints are suspiciously similar and nothing further, it would be unfair to tar the players involved based on the evidence I can verify. More than that, the highlighted issues could potentially affect more players with this group. Therefore the only fair conclusion I can draw is to mark these complaints as ‘Found for the Player’ where ‘Player’ means the playing community in general rather than the specific complainants.

ThePOGG

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